Look, we get it - privacy policies can be a drag. But when you're trusting us with your cold chain shipments across borders, you deserve to know how we handle your information.
Mythraven Empire Logistics operates out of Vancouver, BC, and we're serious about protecting your data while getting your perishables from point A to point B without breaking a sweat. This policy covers our website, tracking systems, and all the services we provide.
By using our services or website, you're agreeing to this policy. If something doesn't sit right with you, reach out before we get started - we're always happy to chat.
When you're booking shipments or setting up an account, we'll need the basics - name, company info, email, phone number, billing address. Standard stuff you'd expect from any logistics outfit.
Here's where it gets specific to what we do - cargo details, temperature requirements (that's our bread and butter), pickup and delivery addresses, customs documentation for cross-border runs, special handling instructions. All the nitty-gritty that keeps your frozen seafood or fresh produce in perfect condition.
Our GPS systems track shipments in real-time. Temperature sensors log data throughout transit. Your IP address and browser info when you check our website. Cookies that remember your preferences. It's all about transparency and making sure your goods arrive exactly as they should.
Credit card details, billing info, transaction history. Don't worry though - we use encrypted payment processors. We're not sitting around with your card numbers on sticky notes.
Alright, straight talk - here's what we do with your data:
We're not selling your info to random marketers, that's not our scene. But yeah, we do share data with specific parties:
Other carriers for long-haul portions, warehouse partners who store your goods, customs brokers for cross-border paperwork. They only get what they need to do their part.
Third-party payment gateways that handle transactions securely. They've got their own privacy policies and security protocols.
Canada Border Services Agency, provincial transport authorities, law enforcement if legally required. We're not volunteering anything, but we'll comply with valid legal requests.
Cloud hosting services, GPS tracking software companies, communication platforms. These guys power our systems but are bound by strict data agreements.
Yeah, we use cookies. Not the chocolate chip kind unfortunately - the digital ones that make websites work better.
Most browsers let you control cookies in settings. Just know that blocking everything might make the tracking portal wonky. Your call though.
Under Canadian privacy laws (PIPEDA specifically), you've got rights. Here's what you can do:
Request a copy of what we've got on file. We'll send it over within 30 days.
If we've got your address wrong or outdated contact info, let us know and we'll fix it.
Ask us to erase your info, though we might need to keep some records for legal or financial reasons.
Unsubscribe from promotional emails anytime. There's an unsubscribe link in every message.
To exercise any of these rights, shoot us an email at dispatch@mythravenempire.info or call (604) 782-9341. We'll get back to you within a reasonable timeframe.
Security's not just IT department talk for us - it's about keeping your business info safe from competitors and hackers alike.
We don't hoard data forever. Here's our retention breakdown:
Once retention periods expire, we securely delete or anonymize the data. No point keeping stuff we don't need.
Here's the thing - we specialize in cross-border freight, which means your data sometimes crosses borders too.
When we ship between Canada and the US (our main international route), shipment data gets shared with customs, carriers, and warehouses on both sides. Some of our cloud services have servers in the States.
We ensure any international data transfers comply with PIPEDA and use standard contractual clauses where needed. If you've got concerns about specific destinations, talk to us before booking.
Let's be honest - our services aren't for kids. We're a B2B logistics company dealing with commercial freight.
We don't knowingly collect information from anyone under 18. If you're under 18, please don't use our website or services without a parent or guardian handling it.
If we somehow ended up with a minor's data, we'd delete it as soon as we realized. Just let us know.
Things change - laws get updated, we add new services, technology evolves. When we update this policy, we'll post the new version here with a revised date at the top.
For minor tweaks (typo fixes, clarifications), we'll just update it. For major changes that affect how we use your data, we'll shoot you an email heads-up if we've got your address on file.
It's worth checking back here occasionally, especially if you're a regular customer. The date at the top shows when we last made changes.
Got questions about this policy or how we handle your data? Don't sit there wondering - reach out.
Phone: (604) 782-9341
Email: dispatch@mythravenempire.info
Mail: Mythraven Empire Logistics
2850 Boundary Road, Suite 410
Vancouver, BC V5M 4A2, Canada
We'll respond to privacy inquiries within 30 days as required by law, though usually we're faster than that.
We know privacy policies aren't exactly page-turners, but your trust means everything to us. We haul your perishables like they're our own because, well, your success is our success.
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